Refund policy
Return & Refund Policy
Thank you for shopping with us. Please read our Return & Refund Policy carefully before making a purchase.
Returns
Due to the nature of our fulfillment process, we do not accept returns for change of mind, incorrect orders, or buyer's remorse.
If you receive an item that is damaged, defective, incorrect, or does not arrive, please contact us within 14 days of the delivery date (or expected delivery date if your order has not arrived). We may request photos or other information to help investigate your claim.
Refunds
Refunds may be issued in the following circumstances:
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Your item arrives damaged or defective.
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You receive the wrong item.
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Your order is confirmed as lost in transit.
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A refund is otherwise required under applicable consumer law.
If your refund is approved, it will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.
Order Cancellations
Orders may only be cancelled before they have been processed for shipment. Once an order has been processed or dispatched, we are unable to guarantee cancellation.
Exchanges
We do not offer direct exchanges. If you receive a defective or incorrect item, please contact us so we can arrange an appropriate resolution.
Contact Us
If you have any questions or need assistance with your order, please contact us through our website or by email. We aim to respond as quickly as possible.