Terms of service

Terms of Service

Last updated: July 21, 2026

Please read these Terms of Service ("Terms") carefully before accessing our website or placing an order with Replay Labs.

By using our website, purchasing our products, or interacting with our Services, you agree to be bound by these Terms.

1. About Us

This website is operated by Replay Labs, a UK-based sole trader business.

Replay Labs is not a registered limited company. The business is operated by an individual sole trader who is personally responsible for the business activities.

Trading name: Replay Labs
Product name: Retro Pocket™
Business location: Wirral, United Kingdom
Contact email: altitudebusinessinquiries@gmail.com

2. Products

Replay Labs sells consumer electronics products, including handheld gaming devices and related accessories.

We make reasonable efforts to ensure that:

  • Product descriptions are accurate.
  • Images represent the products as closely as possible.
  • Specifications are correct at the time of listing.

However:

  • Product images are for illustration purposes and may differ slightly from the final product.
  • Minor variations in colour, packaging, design, software appearance, or manufacturing details may occur.
  • Manufacturers may make updates or changes to product specifications.
  • Product availability is not guaranteed until an order has been confirmed.

3. Product Software and Third-Party Content

Some products may include software, applications, or content supplied by manufacturers or other third parties.

Replay Labs does not develop, own, or control third-party software or content supplied with products.

Customers are responsible for ensuring their use of products complies with applicable laws in their location.

Replay Labs does not guarantee:

  • Continued availability of third-party software.
  • Compatibility with future devices or updates.
  • Functionality of third-party content.

4. Orders and Payment

All orders are subject to:

  • Product availability.
  • Successful payment.
  • Order acceptance.

We reserve the right to cancel or refuse orders where necessary, including:

  • Suspected fraud or unauthorised transactions.
  • Incorrect pricing caused by technical errors.
  • Stock availability issues.
  • Circumstances outside our reasonable control.

Payment must be completed in full at checkout using the available payment methods.

Prices are displayed in the currency shown at checkout.

Customers purchasing internationally are responsible for any:

  • Import duties.
  • Customs charges.
  • Local taxes.
  • Additional fees imposed by their country.

5. Order Processing and Cancellations

Orders begin processing after payment has been received.

Customers should contact us as soon as possible if they wish to cancel an order.

Once an order has:

  • Entered processing,
  • Been prepared for shipment,
  • Or been dispatched,

we may be unable to cancel it.

Where applicable, customers may still have statutory cancellation rights under consumer protection laws.

To request a cancellation, contact:

altitudebusinessinquiries@gmail.com

6. Returns and Refunds

Returns and refunds are handled according to our Refund & Return Policy and applicable consumer protection laws.

Customers must contact Replay Labs before returning any product.

Unauthorised returns may not be accepted.

Products returned must meet any applicable return requirements, including being safely packaged and returned with included accessories where required.

Nothing in these Terms removes any consumer rights that cannot legally be excluded.

7. Consumer Cancellation Rights

Customers located in the United Kingdom may have cancellation rights under the Consumer Contracts Regulations 2013.

Where applicable, customers may cancel an online order within 14 days of receiving their product.

To exercise this right, customers must:

  • Contact Replay Labs within the required timeframe.
  • Provide order details.
  • Follow return instructions provided.

Products should generally be returned unused, undamaged, and with original packaging where applicable.

Certain legal exceptions may apply depending on the condition, use, or nature of the product.

Refunds will be processed in accordance with applicable consumer laws.

8. Faulty, Damaged, or Incorrect Products

If your product arrives:

  • Damaged;
  • Defective;
  • Incorrect;
  • Or not as described;

please contact us as soon as possible.

Please provide:

  • Order number.
  • Description of the issue.
  • Photos or videos where appropriate.

Depending on the circumstances, we may provide:

  • Troubleshooting assistance;
  • Replacement;
  • Repair solution;
  • Partial refund;
  • Full refund where required by law.

Your statutory consumer rights remain unaffected.

9. Battery Safety and Electronic Product Use

Some Replay Labs products contain rechargeable lithium-ion batteries.

Lithium-ion batteries must be used and handled correctly. Incorrect use, damage, modification, or charging methods may result in overheating, reduced battery performance, battery failure, or safety risks.

Customers should:

  • Use the product only for its intended purpose.
  • Use suitable and compatible charging equipment.
  • Follow manufacturer safety instructions.
  • Avoid exposing the device to water, fire, extreme temperatures, or physical damage.
  • Avoid leaving the device charging unattended for extended periods.
  • Stop using the product immediately if the battery becomes swollen, damaged, unusually hot, leaks, produces unusual smells, or behaves abnormally.
  • Do not open, modify, repair, or replace internal battery components unless authorised.

Replay Labs is not responsible for damage caused by:

  • Incorrect charging equipment.
  • Misuse of the product.
  • Physical damage caused after delivery.
  • Unauthorised modifications or repairs.
  • Failure to follow safety instructions.

Where permitted by law, Replay Labs' liability may be limited where damage results from improper use or failure to follow safety guidance.

Nothing in these Terms excludes liability that cannot legally be excluded.

10. Delivery

Delivery estimates are provided for guidance only.

Delivery times may vary depending on:

  • Location.
  • Shipping carrier.
  • Customs processing.
  • External delays.

Replay Labs is not responsible for delays caused by:

  • Courier services.
  • Incorrect customer-provided delivery information.
  • Customs procedures.
  • Events outside our reasonable control.

Customers are responsible for ensuring their delivery information is accurate.

11. Third-Party Suppliers and Fulfilment

Replay Labs works with third-party suppliers, manufacturers, and fulfilment partners to provide products to customers.

Some products may be:

  • Manufactured by third parties.
  • Stored by third-party fulfilment partners.
  • Shipped directly from supplier facilities.

While we make reasonable efforts to work with reliable suppliers, some manufacturing, packaging, and shipping processes are outside our direct control.

Where a product issue is caused by:

  • Manufacturing defects;
  • Supplier quality issues;
  • Production faults;
  • Incorrect information provided by manufacturers;

Replay Labs may seek assistance, reimbursement, replacement, or resolution from the relevant supplier.

However, customers purchase products from Replay Labs, and we remain responsible for handling customer support and consumer rights obligations required by law.

Customers should not contact suppliers directly regarding Replay Labs orders unless instructed.

12. Limitation of Liability

To the fullest extent permitted by law:

Replay Labs is not responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Our total liability relating to any order will not exceed the amount paid for that order.

Nothing in these Terms limits liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.
  • Any liability that cannot legally be excluded under applicable law.

13. International Customers

Customers outside the United Kingdom may have additional rights under the laws of their country.

Nothing in these Terms removes or reduces mandatory consumer protection rights that apply to your purchase.

Where local laws provide additional protections, those protections continue to apply.

14. Complaints

If you have any concerns regarding your order, product, or experience with Replay Labs, please contact us first.

Email:

altitudebusinessinquiries@gmail.com

We will make reasonable efforts to investigate and resolve complaints.

15. Changes to These Terms

We may update these Terms from time to time.

The version available on our website at the time of your purchase will apply to that order.

16. Governing Law

These Terms are governed by the laws of England and Wales.

However, mandatory consumer protection laws in your country may still apply where required.

17. Contact Information

Replay Labs
Wirral, United Kingdom

Email:
altitudebusinessinquiries@gmail.com

This document provides general information and does not constitute legal advice. As a sole trader, Replay Labs remains responsible for ensuring compliance with applicable laws and regulations