Shipping policy

Shipping Policy

Last updated: July 21, 2026

Thank you for shopping with Replay Labs.

This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order with Replay Labs, you acknowledge and agree to the information provided below.

1. Order Processing

Orders are typically processed within:

1–3 business days

after payment has been successfully received.

Processing times may vary during:

  • Sales periods.
  • Holidays.
  • High-volume order periods.
  • Supplier or fulfilment delays.

Once your order has been dispatched, you will receive a shipping confirmation email where tracking information is available.

2. Fulfilment and Shipping Locations

Replay Labs works with third-party suppliers, manufacturers, and fulfilment partners to process and deliver orders.

Depending on product availability and customer location, orders may be:

  • Shipped from our fulfilment partners.
  • Shipped directly from supplier facilities.
  • Processed through international shipping networks.

Packaging, dispatch location, and tracking information may vary depending on the shipping method used.

3. Delivery Times

Delivery times vary depending on:

  • Customer location.
  • Shipping method selected.
  • Courier performance.
  • Customs processing.
  • External circumstances.

Estimated delivery times:

United Kingdom:
Approximately 7–20 business days

United States & Canada:
Approximately 7–25 business days

International locations:
Approximately 10–30 business days

These timeframes are estimates only and are not guaranteed delivery dates.

4. Tracking Information

Where available, tracking details will be provided once your order has been dispatched.

Please allow time for tracking information to update after shipment.

Tracking updates may be delayed due to:

  • Courier processing.
  • International transit.
  • Customs handling.
  • Shipping provider systems.

5. Shipping Costs

Shipping costs, where applicable, are calculated and displayed at checkout before completing your purchase.

Any available shipping options and prices will be shown during checkout.

6. Customs, Duties, and Taxes

International orders may be subject to:

  • Import duties.
  • Customs fees.
  • Local taxes.
  • Processing fees.

These charges are determined by the destination country and are the responsibility of the customer unless otherwise required by law.

Replay Labs is not responsible for delays or additional charges caused by customs authorities.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Please carefully check:

  • Name.
  • Delivery address.
  • Postal/ZIP code.
  • Contact information.

Replay Labs cannot guarantee successful delivery where incorrect or incomplete information has been provided by the customer.

If an order is returned due to incorrect shipping information, additional shipping costs may apply.

8. Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our reasonable control, including:

  • Courier delays.
  • Weather conditions.
  • Customs inspections.
  • International shipping disruptions.
  • Supplier or fulfilment delays.
  • Public holidays.

Replay Labs is not responsible for delays caused by these circumstances, but we will assist customers where possible.

9. Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We may request:

  • Order information.
  • Tracking details.
  • Confirmation of delivery address.

We will investigate the issue with the relevant shipping provider.

Where an order is confirmed as lost, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

10. Damaged Deliveries

If your order arrives damaged:

Please contact us within 14 days of delivery with:

  • Your order number.
  • Photos or videos showing the damage.
  • A description of the issue.

We will review the situation and provide an appropriate resolution where applicable.

11. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact:

Replay Labs
Wirral, United Kingdom

Email: altitudebusinessinquiries@gmail.com

This Shipping Policy provides general information and does not constitute legal advice. Shipping arrangements may vary depending on product availability, supplier fulfilment, and destination.